FAQ

Frequently asked questions

What phone models do your cases support?

iPhone 11 to iPhone 17 Pro Max, including iPhone 16e and iPhone Air, in standard, Plus, Pro and Pro Max sizes where they exist. Pick your exact model on the product page.

Do the cases work with MagSafe?

Every case has a magnet array built into the shell that works with MagSafe chargers and accessories. Standard Qi wireless chargers also work through the case.

What type of phone cases do you sell?

Tough iPhone cases with a dual-layer build: a hard polycarbonate outer shell with a shock-absorbing TPU inner liner, and raised edges around the screen and camera. Most designs have a gloss finish; a few, like Simply Lovely, are matte.

Are the cases protective?

They're built for everyday knocks, drops and scratches. We don't claim a certified drop rating, so if you need a rugged case for a building site, this isn't it.

How are your cases made?

Every case is printed in small batches in Sweden with original artwork made for Casey. Small batches mean less waste and no overproduction.

Can I return or exchange my case?

Because each case is custom-made, we do not accept returns for buyer's remorse or incorrect sizing. However, if your case arrives damaged, misprinted, or gets lost in transit, we'll offer a free replacement or a full refund.

See our full Returns & Refund Policy for details.

What if I entered the wrong shipping address?

If a case is returned to sender due to an incorrect address, you'll be refunded the case cost (excluding shipping), and you'll need to place a new order. Always double-check your details at checkout.

How long does shipping take?

Production typically takes 2–4 business days, followed by 5–10 business days for delivery, depending on your location. Every case ships from Sweden with DHL.

Do you offer international shipping?

Yes, we ship worldwide. Delivery times and shipping fees vary by country, and free EU shipping applies on orders over €50.

Some regions (e.g. Afghanistan, North Korea, Syria, Crimea, certain remote territories) are excluded due to shipping and customs restrictions.

What makes Casey different from other case brands?

Original artwork, made for Casey, on a properly protective shell. No stock images, no licensed logos, no generic patterns.

Can I request a custom design?

We don't offer one-off customisations, but we release new designs regularly. If you'd like to see a specific theme, send us a DM or an email. We read them all.